Expired facility licenses and a slew of violations, including a lack of qualified administrators, haven’t prevented the continued operation of several assisted living facilities, or ALFs, under the ProPlusCare umbrella in Hampton Roads.
Despite ongoing complaints and multiple documented failures to meet the state’s standards, thanks to due process, they can continue to operate and take in new residents until all licensing appeals are exhausted. The Department of Social Services, which regulates them, was unable to give a timeline for the process, which in the instance of Madison Retirement Center in Williamsburg has continued for almost a year, since March 2012.
Over the years, Scott Schuett expanded ProPlusCare to operate six ALFs — Madison, Ashwood Assisted Living in Hampton, Oakwood Assisted Living in Suffolk, Governor’s Inn in Newport News, and Chesapeake Home and Colonial Home, both in Chesapeake — with the capacity to house 400 residents, the vast majority of them low income living on Social Security disability, SSI, supplemented by auxiliary housing grants from the state.
After multiple inspections by the Department of Social Services revealed a litany of violations at each facility, including medication mismanagement, inadequate food supplies, bed bugs and foul odors, Schuett and two of his employees, Rena Gaddy Thomas and Donna Norvell, were stripped of their administrator’s licenses in late 2012 by the Board of Long Term Care Administrators. It determined that Schuett’s practice posed “a substantial danger to the public health and safety.”
Expired licenses and more:
At the end of November Schuett voluntarily closed one facility, Governor’s Inn in Newport News, but the other five continue to operate, including Madison, whose conditional license (an indicator of prior problems) expired almost a year ago, in March 2012. Norvell, who lost her license in October, was the administrator of record there. No qualified replacement is listed by the Department of Social Services.
By law, ALFs must employ a licensed administrator or a qualified acting administrator.
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Assisted living facilities continue to operate despite expired licenses, violations